FAQ Policies Contact Hours For Monday, May 29th: 10:00 - 12:00 & 4:00 - 5:00
Frequently Asked Questions...
  1. When can I drop off or pick up my pet?
  2. You may drop off or pick up your pet any time during our business hours.
    Mon-Fri 7-11am OR 3-7pm
    Sat-Sun & Holidays 10-12noon OR 4-5pm
  3. How much free time will my dog have while being boarded?
  4. With all-day play, dogs staying at Lucky Paws enjoy the freedom of daycare all day long. They are only in their kennels to eat, receive medication, and over night. That means about 8-10 hours of playtime on the weekdays and 6-8 hours on Saturdays and Sundays!
  5. Are all the dogs screened?
  6. Yes! All dogs must pass a temperament evaluation before staying at Lucky Paws for daycare OR boarding. Dogs must display non-aggressive behavior with other dogs and people. Most dogs pass just fine.
  7. Do you have a webcam? What is the password?
  8. Yes! We have a live webcam in the dog area. It can be viewed from anywhere in the world as long as you have internet access. Just click on the webcam link and enter the following username and password when prompted:
    USERNAME: luckypaws
    PASSWORD: 1234
    If you have trouble viewing the webcam, you may want to check your firewall and pop-up blocker settings. The webcam has been tested and works in Mozilla Firefox, Internet Explorer, and Safari on both macs and pcs. It does not work in Google Chrome.
  9. I Have Multiple Dogs. Can they share a kennel and do I get a discount?
  10. Yes! There is a discount for additional dogs staying in the same kennel. Our large kennels can accomodate 2 or 3 very large dogs. There is no extra charge for a large kennel, they are reserved on a first come first served basis!
  11. Can I send my dog or cat with treats, toys, or a blanket from home?
  12. Yes to all! In fact, we encourage it. After a long day of playing, your pet will find comfort in returning to their kennel and having the smells from home. Whether it's a blanket, bone, or a special treat, your pet's toy won't be stolen and devoured by the pack (we know they're expensive!). Anything you send with your pet will be available to them only in the privacy of their kennel.
  13. Can I bring my own food? What if I don't?
  14. Yes! We encourage you to bring your dog's usual food from home. We do provide The Pet Pantry, a 100% natural and holistic dry food, as a convenient alternative at $1.00/cup.
  15. What vaccinations do you require?
  16. All dogs admitted into Lucky Paws must be current on Rabies, Distemper (DAPP), and Bordatella vaccinations. All cats must be current on Rabies, Distemper (FVRCP), and Feline Leukemia (FeLV) vaccinations. Please provide paperwork with your pets vaccination records.
  17. What are the kennels like?
  18. Each kennel is a Platinum Grade 5' by 5' enclosure with 6' high walls. Side walls have 4' high isolation panels to prevent cross contamination, and provide your dog with privacy, cleanliness, and solitude. They are NOT chain link, and are specially designed and constructed so there are no sharp edges or exposed wire ends.
  19. What are your cat enclosures like?
  20. Each spacious cat condo includes a private litter box, food and water, and multiple levels for lounging around. You may add any toy, blanket, bedding, or treats you'd like. Cat condos may accommodate up to three cats from the same family.
  21. Do you administer medications? What is the cost?
  22. We will administer medications to your pet up to three times per day. The cost is $2.00 per day.
  23. My dog is sometimes aggressive, what do I do?
  24. The first thing is to come in and get a free evaluation. Many dogs exhibit more aggressive behavior at home than they will at our facility. Their territorial nature makes them react differently when they are on their turf, or near their food bowl. Oftentimes, these dogs need socialization the most. If your dog is still too aggressive for the Lucky Paws environment, we can refer you to several resources to help correct these behaviors.
  25. Can I take a tour of the facility?
  26. The best way to see the facility is via the Live Webcam. There are also hundreds of photos on our Facebook page as well as videos on our Media page. We do not offer tours of the back because the dogs are always out playing during business hours.
  27. Do you offer pet grooming services for both cats and dogs?
  28. We sure do. In fact, dog grooming is one of the most requested services we have after daycare and boarding. We also offer cat grooming, so if you would like to have your feline bathed during their stay with us, please let us know.
Online Marketing by The Raleigh SEO Company